A workplace investigation is an impartial information gathering process that can be conducted by an external investigator. It is used to establish the facts and circumstances relating to a complaint or grievance.
Investigations into misconduct issues can also be conducted.
The independent investigator takes into consideration all the relevant information to establish findings and, when required, make recommendations. Investigations are handled confidentially, promptly and with a high level of sensitivity
The investigator operates within a defined scope established at the point of engagement with the organisation.
The investigator’s role is to gather information in order to establish facts, clarify events and ultimately determine if, on the balance of probability, the complaint or grievance is substantiated. The investigator is a neutral, impartial and independent professional who provides a finding based on the available evidence.
In some instances a conciliatory or negotiated approach to resolving a complaint or grievance may not be appropriate and a determinative, evidence based process is needed. Investigations ensure that no conclusions are drawn on the appropriate resolution until the complaint had been thoroughly examined.
Investigations are a prompt, independent, confidential process, which take into consideration all the relevant information in order to be fair in making a finding based on available evidence and the balance of probability.
Q.: Can support people be included in the interviews?
A: Anyone involved in an investigation may have a support person to be present if they wish. The role of a support person will be clarified by HR and the investigator.
Q: Are investigations confidential?
A: Investigations are a confidential process. Workplace policies and Human Resource staff will clarify what this means for those involved.
In the event that an investigation is commissioned, Logan Consulting Group would liaise with the Human Resources department or a relevant manager who can authorise an investigation. At this point, the scope, process and logistics of the investigation would be established.
If you are interested in gaining more information on Logan Consulting Group’s Investigation Services contact us at firstname.lastname@example.org
For more information is on the fact sheet: Workplace Investigation: How does it work?